Right click on the file you have downloaded and select Extract All from the list that appears. Select a suitable location and make sure the Show extract...

Please note: This guide references 'Drive C' as the typical install location. If you have installed to another drive (such as 'Drive D') the...

Download products When you placed your order we will have sent you an order confirmation email with details of how to access your account. Please login ...

Downloading a purchase You can re-download previously purchased downloadable products by going to your account. Once you have logged in to your acco...

Please submit one ticket for the product(s) you are unable to unlock a dedicated member of our team will be able to assist you further within two working da...

A recent Windows update for Vista, Windows 7,  8 and 8.1 has disabled the SECDRV.SYS service used by safedisc-protected discs.  This means that many of our...

The Steam Edition of Microsoft Flight Simulator X has just been released, so here are a few FAQs which you might find helpful. Please bear in mind that we...

We do not currently have a limit as to the amount of times you may download a product but all Just Flight products come with an unlock limit which will rest...

I cannot create an account We no longer require you to create an account before placing an order. Our system now automatically creates an account for yo...

Adding a card We no longer give you the option to "save" a card to your account. Please simply enter your card details on the payment processi...

Yes! Please create a new ticket and a dedicated member of our team will be able to assist you further within two working days.

Billing Depending on when you ordered from Just Flight, it will depend what shows on your statement.   All orders since early 2016 will show as being p...

Using Reward Points In order to use reward points, you will need to apply them during the payment sequence. Once you reach the 'Preferred Payment Op...

Using a Voucher Code If you have a voucher code you can redeem this on the Basket page. Simply enter your voucher code in to the Voucher Code box an...

Please create a new ticket and a dedicated member of our team will be able to assist you further within two working days.

Re-entering your card details This is likely caused by a typo being added when entering in your details. Please follow the instructions below to rectify...

Download Products When you placed your order you should have received an automated order confirmation email with details of how to access your account. ...

Downloading a purchase You can re-download previously purchased downloadable products by going to your account. Once you have logged in to your acco...

Changing your email address Please follow the steps below: Log into your account - https://www.justflight.com/account Click on 'Your Details...

Resetting your password To reset your Just Flight password, please visit the Password Reset page and follow the instructions provided.  You will receiv...

Checking your login details Please check that you are using the correct login details and that you are spelling your email address and password correctl...

Checking your email and password Please make sure that your email is spelt correctly and you are using the same one that is on your Just Flight account....

Installing addons for X-Plane 11 is a relatively straightforward process, most addons will be provided as a compressed folder but some addons may use an ins...